Manga Entertainment Addresses Panty and Stocking Disc Fault
If you saw this week's Anime Review Roundup, you'll have noted the problem discovered with this week's release of Panty & Stocking With Garterbelt, to whit incomplete episodes on disc 3. Manga Entertainment have now issued a statement on Facebook regarding the problem...
Quote:
From Manga HQ -
Re: Panty & Stocking With Garterbelt DVD Issues
“Thank you to all of the customers who notified us of technical problems on our recently released DVD box set, Panty And Stocking With Garter Belt.
After investigating the many complaints we received via Twitter and Facebook we have examined the master tapes supplied to us and discovered faults on episodes 11, 12 and 13 of Disc 3. We run a vigorous quality control process at Manga Entertainment and unfortunately in this instance a critical error was made during the mastering process.
On behalf of Manga Entertainment I would like to apologize for any inconvenience and disappointment this has caused you. I know that many of you have been highly anticipating this release for many months and it is deeply regretful that you have received an inferior quality product.
Manga will be re-authoring both Discs 2 and 3 of the P&S set and creating all new stock. We will re-release the DVD soon, but an exact release date cannot be confirmed at this stage.
In the mean time we advise any customer who is unhappy with their purchase to return it to the point of purchase for a refund or credit. It is my hope that we shall have a brand new and flawless DVD release of Panty and Stocking available online and on-shelf at all good retailers by the end of September.
Please stay tuned for more information as it comes to hand. Thank you again for your patience and support.
Jerome Mazandarani,
Head of marketing and acquisitions,
Manga Entertainment LTD.”To reiterate, there won't be a disc replacement programme. If you were an early bird purchaser on this one, you are advised to return your purchase to the store and obtain a refund, and wait instead for the corrected re-release around September.
Quote:
From Manga HQ -
Re: Panty & Stocking With Garterbelt DVD Issues
“Thank you to all of the customers who notified us of technical problems on our recently released DVD box set, Panty And Stocking With Garter Belt.
After investigating the many complaints we received via Twitter and Facebook we have examined the master tapes supplied to us and discovered faults on episodes 11, 12 and 13 of Disc 3. We run a vigorous quality control process at Manga Entertainment and unfortunately in this instance a critical error was made during the mastering process.
On behalf of Manga Entertainment I would like to apologize for any inconvenience and disappointment this has caused you. I know that many of you have been highly anticipating this release for many months and it is deeply regretful that you have received an inferior quality product.
Manga will be re-authoring both Discs 2 and 3 of the P&S set and creating all new stock. We will re-release the DVD soon, but an exact release date cannot be confirmed at this stage.
In the mean time we advise any customer who is unhappy with their purchase to return it to the point of purchase for a refund or credit. It is my hope that we shall have a brand new and flawless DVD release of Panty and Stocking available online and on-shelf at all good retailers by the end of September.
Please stay tuned for more information as it comes to hand. Thank you again for your patience and support.
Jerome Mazandarani,
Head of marketing and acquisitions,
Manga Entertainment LTD.”To reiterate, there won't be a disc replacement programme. If you were an early bird purchaser on this one, you are advised to return your purchase to the store and obtain a refund, and wait instead for the corrected re-release around September.
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