Page 1 of PC World Online Reservation Utter Cr@p

I reserved an item on Monday to pick up on Tueday and when I got there the price went up by £15.

I showed them my reservation email with the original price and the manageress finally decided to make an appearance and told me I would have to pay the higher price. She told me in a rather arrogant tone that if I did not want to pay the new price then I should buy something else.

I informed her that I had to drive 8 miles to pick up the item and she told me I should have rang up first before I came to collect it. Daft Bint!

This item was edited on Friday, 21st March 2008, 18:43

just phone head office and complain

mmm chocolate

That is rubbish. I would argue that the whole point of the web reserve/pick up system is that you pay the price you have reserved at.

Definitely complain to head office about that one.

"Build a man a fire, and he`ll be warm for a day. Set a man on fire, and he`ll be warm for the rest of his life."
-Terry Pratchett.

I agree the system is a great idea , Except my store just can`t be bothered to follow it ?! SIC

Pay peanut`s......Get Monkeys ?

K

Sounds as bad as an experience I had with them years ago - but surely there must have been a contract in existence after you reserved the item, the terms of which (including the offer price) they are legally obliged to honour?

the same thing happen to me
i reserved blank dvds and cds i think 2.99 or 3.99 each (25 pack and 50 pack)
when i reserved them they were in stock
the next day i went over to collect them there was no stock at all

I too have had a bad experience...

Ordered a couple of 360 games a few months back, phoned to make sure they were in stock and was told yes, then rang again just before i went to pick them up and was told they`d sold them.

I called back and spoke to the manager, he went and got a couple from comet next door (might`ve been curry`s actually) and got them for the offer price.

Still sucks though, in my opinion, very disorganised.

PC World are a pile of s***e, essentially. Their customer service is abysmal, and I would never buy from them unless the offer was too good to refuse.

---

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DVD Reviewer News Hound

Anyone pushing Norton in their adverts should be avoided like the plague...

---

Reviewer
www.dvd.reviewer.co.uk

Go that way, really fast. If something gets in your way, turn...

And those who dance will spin and turn,
And those who wait will wait no more,
And those who talk will hear the words,
And those who see will fade and die,
And those who laugh will surely fall,
And those who know will always feel their backs against the thin wall...

Quote:
Anyone pushing Norton in their adverts should be avoided like the plague...

Agreed !?!?

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;-)