Page 1 of Can`t send email... baffled..

So....
A mate called me a few nights ago saying he couldn`t send email (we`re both on Virgin cable) but was fine receiving..
I went round thinking it would just be the smtp server had been changed or something similar.. Wasn`t the case.. but I did a few scans and the PC was riddled with all sorts of nasties... Ended up bringing the base unit back home and doing lots of cleaning up etc. Opened Outlook and the mail that was in the Outbox then went. :) Replied to a few mails as a test and that was fine and also sent a few new ones too. All seemed fine.
Took it back yesterday but he couldn`t connect it back up so I left it with him.. He`s just called and said it`s still the same.. :/ How can the same PC send mail from my house but not his? Rebooted the modem too in case that made a difference but it didn`t.. :(
Any ideas? Was thinking maybe Virgin have blocked a port (25?) on his line?

Ste

its not the isp you need to check your internet settings becouse the internet at your house
seem to allow said port to forward and you mate`s internet isnt
this souds like a router configuration issue just go into the router and allow
the port ie 25 to forward if this is the one your email uses

alternatively you can use a free email provider like yahoo. hope this helps



the memory of you will bloom like the flower in the garden of my heart

No router was involved..
He called them again and they said there was no problem because he had internet access...
He mentioned them blocking port 25 and she put him on hold and then came back and said she doubted it but to `leave it with them`....
24 hours later it was working....

Ste

This item was edited on Sunday, 26th October 2008, 09:51

had he done anything daft like try to email an enormous attachment out?

Given the amount of nasties you found on it, seems likely it was being used to forward Spam.

Snaps

No, nothing like a large mail etc.
Yes, that was exactly what I thought Snaps. I imagine there is some sort of automated system that detects his PC is being used to send lots of spam and blocks the port.....and needs to be manually reset.

Ste