Info and forum posts by 'svp'

This user hasn't used our main site yet, so has no main account at present.

Joined on: Monday, 21st August 2006, 08:55, Last used: Sunday, 25th November 2007, 13:30

Access Level: Harmless

About this user: Ownner of www.svp.co.uk

This user has posted a total of 1 messages. On average, since joining, this user has posted 0 messages a day, or 0 messages a week. In the last 30 days, this user has posted 0 messages, which is on average 0 messages a day.

Recent Messages Posted:

RE: SVP bias ratings

Hi Lee

A customer brought my attention to your post, so I have registered here to reply.

There are only 3 reasons why a review would be not published or may be edited.

1) Actual or masked swearing.

2) If a customer places a bad review for a product that we can see they have not bought!

3) If someone reviews a product that they can`t get to work due to it being faulty or due to lack of expertise on their part. Common sense says that if a product is faulty or if you are using it wrongly you can`t review how well it functions. We have a message on the reviews form saying "Please do not use this form for support.
If you have any problems using a product, please contact us first on selas[at]ku.oc.pvs - we encourage you to review this item once we have helped you to make the most of it.", which I think is very fair.

The reason we have to do number (2) is because some manufacturers /suppliers have been known to give negative reviews for their competitors products!

The reason we have to do number (3) is because some customers have been known to use the reviews facility in order to send us complaints about a product without allowing us to help with the problem first.
i.e "These DVD cases are rated 1 out of 10 because they were broken when they arrived."
That is not a useful or valid review and it is not the fastest way of getting the goods replaced.

If anyone has a review pulled that doesn`t fit into either 1, 2 or 3 then I want to know about it!
My email address is evets[at].ku.oc.pvs My mobile number is 07974 804001.

The fact that I am publishing these details shows how strongly I feel about this. In my business reputation counts for a lot and I feel that the reputation of SVP is higher than any other online retailer. I realise that`s a big claim but if you don`t aim for perfection then how can you expect to get close:)
I`d like to keep our reputation at the level I`ve achieved so far, so if anyone has a genuine issue - contact me.

Steve
Owner of www.svp.co.uk