Page 1 of Phones4U Pathetic Customer Service

Bought a £90 phone from their clearance section in May, only for it to arrive without a battery so I cannot use the phone. Also did not come in the original box and the item overall did not look brand new.

I emailed them on the day I got it and they told me that a replacement battery would be sent in 5 days.

2 weeks later I enquired about my missing battery and they sent me the same automated email, a replacement will be sent in 5 days.

I phoned them up in June and they told me that because 28 days had passed they cannot do anything about it. I now have to get my credit card company involved, I cannot believe how mickey mouse this outfit is.

This item was edited on Wednesday, 11th July 2007, 13:33

They think their customers are idiots. Look at their adverts. There`s no way I`d buy anything of a company that thought like that about their customers.

I`m always hearing about how dreadful this company is. I hope you get it sorted Lordie.

IIRC the fact that you informed them almost immediately of the issues means their "28 days" claim is BS.
Call your local TS or Consumer Advice and I`m pretty sure you have a case against them.

Jimbo : oÞ

"Making Teenagers depressed is like shooting fish inna barrel"