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Page 1 of Play.Com - Very Crap Customer Service

Retailer Reviews Forum

Play.Com - Very Crap Customer Service

Lord0fTheRings (Competent) posted this on Tuesday, 10th August 2010, 15:03

Ordered a External Hard Disc from them on 11th July.

They claimed they posted it on 11th July, and now 3 weeks later still no Hard Disc. They took payment on 11th July.

I have emailed them for an update on the order and they keep on telling me the same rubbish about how they posted it on the 11th July. I asked them which courier they used and whether they have a tracking number and they have stopped replying.

Seems to me they are lying about posting it on the 11th July.

RE: Play.Com - Very Crap Customer Service

admars (Elite) posted this on Tuesday, 10th August 2010, 17:03

There CS used to be great, I think in last 11 years I`ve used them, nothing has gone missing, or taken too long to arrive. 3 times they`ve sent wrong item, each time when they received wrong item back from me, they sent correct item and refunded postage.

However recently I ordered some shorts from them, when they arrived, they were the wrong size, size smaller than the ones I ordered so I sent them back, and they`ve refunded the cost of the shorts, but not the postage, so I emailed them saying I should get the postage refunded. the replied with an email withtypos that for an unwanted returned item the postage is not refundable. So I replied saying that the item wasn`t wanted as it was incorrect!

Still waiting to hear back again :(

RE: Play.Com - Very Crap Customer Service

Lord0fTheRings (Competent) posted this on Tuesday, 10th August 2010, 17:49

`Replied with an email with typos` sounds about right.

The replies I have been getting from Play have been littered with grammar errors and some of them don`t even make any sense.

It`s like they have outsourced their `customer support` to a non English speaking country.

RE: Play.Com - Very Crap Customer Service

admars (Elite) posted this on Tuesday, 10th August 2010, 17:59

i think they trying to encourage people to phone if they have an issue 0845 800 1020, if you google you can find the actual number so you don`t have to pay 0845 rate, sorry I don`t have the number to hand.

RE: Play.Com - Very Crap Customer Service

Mister Smee (Elite) posted this on Wednesday, 11th August 2010, 08:25

Yeah, on the couple of occasions something hasn`t been delivered I`ve rung them and then the parcel mysteriously appears a day or two later.

---

Could someone please
Remove these cutleries
From my knees...

RE: Play.Com - Very Crap Customer Service

Robee J Shepherd (undefined) posted this on Wednesday, 11th August 2010, 10:08

They usually ask you to wait so many days, I`ve never emailed them though, I always rang them too.


Editor
DVD REVIEWER
MYREVIEWER.COM

"The Green Belt policy is a Labour Policy, and we intend to Build on it"
John Prescott

RE: Play.Com - Very Crap Customer Service

Choagy (Elite) posted this on Thursday, 5th April 2012, 18:23

Sadly I had to send a printer cartridge back. They refunded the full amount and £2.90 P&P even though the postage cost me £1.10 at the Post Office. Not what I would call a bad customer service by any stretch of the imagination .

Choagy FFCUK The SPL If Rangers 2012 retain SPL Status The Game Is Phuqed In Scotland And Any Creditibility Is Gone

RE: Play.Com - Very Crap Customer Service

Sue Brown (Elite Donator) posted this on Thursday, 5th April 2012, 18:41

I get so cross with Play.com, that I have vowed never to use them again!

On a few occasions, after placing an order, my debit card has not had sufficient funds. I`ve received an email to this effect, gone back and changed cards to one that can cover the fee....then nothing has happened. They don`t recheck the account and take the funds from the new card, like Amazon do. They just don`t contact you again, and the order lies dormant int heir lockers until you cancel it!  I`ve been burned with that a few times and now give up.

Can`t say I`d ever had a major problem with customer services, but this stage of the order is more than annoying enough for me!

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