Page 1 of Talk Talk boost con?
Having taken great effort to get my Broadband and unlimited land line phone calls at a good price for 18 months (now with 12 left). I got this email in today, where the price is going up next month by £2/month for phone line.
I cannot find what it gives me extra, other than paying another load of money for the same package. I thought my package was fixed for 18 months. Can Talk Talk change a 18 month fixed package mid term? or can they just up the price anytime?
This item was edited on Thursday, 3rd December 2020, 02:16
if you think it's fixed, you'll have to contact them, it could be a genuine admin error, or perhaps you were mislead, or misunderstood.
Hopefully, you contacting them, and being nice and polite, will resolve to your satisfaction, otherwise ask to make a complaint.
I hada similar thing with British gas, they were being incompetent, as soon as I inquired about complaints procedure they sorted it out.
Hopefully, that will be the end of it,if you were misdlead/missold I guess oftel..
The problem is, these days, a lot of pplstart shouting, go on about oftel, when reall it's their fault, so they're just wasting everyone time
Do they have their own forums? Would be worth seeing if other ppl have same issue as you
This item was edited on Thursday, 3rd December 2020, 06:37
Increasing something by a fixed amount is more unusual so check it out (but don't be surprised to find it in the small print)
Unfortunately, applying annual percentage increases based on RPI (inflation) has become pretty normal now.
We will pay the price but we will not count the cost..
Just in the process of changing my broadband so I've been scrutinising a lot of offers. I noticed that talktalk specifically state that there will be ''no mid contract price rises''. However, I suspect they might be referring specifically to the cost of the broadband, not line rental or phone charges. As sj says, probably in small print.
Sky upped my charges mid broadband contract so this is not uncommon.
addendum: I've just switched to Plusnet and they pre-warned me that there will be price rises in June next year and then again in March 2022. I suspect all providers will be doing this (they did say they'd give me the option to cancel or switch provider).
This item was edited on Thursday, 3rd December 2020, 15:35