Page 1 of Effin ticketmaster strikes again! Angry is an understatement

General Forum

Effin ticketmaster strikes again! Angry is an understatement

Jimbo :oÞ (Elite Donator) posted this on Tuesday, 3rd June 2014, 10:23

This time for the Commonwealth games.
After the immense screw up of the first round not allowing me to enter my "choices" and doing it on the phone, to get a call a few days later saying it wouldn't go in so let's try it again, to the same again a week or so after that...
Which I thought had gone OK and I just wasn't successful cos I heard nothing about it, to then find out a SECOND round was offered to unsuccessful applicants before the latest final round (I didn't get the second run or an "unlucky" email so I guess the original application was indeed screwed up.)

Now in the final round I try all day to get through and then finally realise a different number for Disabled/Accessible so ring that... order taken but a "colleague will ring back for payment ect"
2 hours later, nothing. Ring again and guy on phone says doesn't know why that happened and literally bends over backwards to help me. I mean he tried everything eventually culminating in the day AFTER I originally wanted but same event (Gymnastics for Mum and friends' daughter) and as he couldnt provide a wheelchair space with carer he got me an "accessible" seat with carer. Also needed 4 more tickets and it was explained they wouldn't be together but orders with disabled/Acces. tickets were dispatched together and they would do their best to have them close as possible.
(It's the Hydro so could be a couple of rows back, could be the level above... can deal with that as long as I can get back to mum quickly in an emergency as my friend and I will take turns sitting with her)

So yesterday I get a Royal Mail despatch text... wtf thinks I.
Then realises "oh, CW games tix...great!"

No Accessible ticket or carer yet as they haven't been printed, it's the other 4 on the order.

I exploded on the phone.
THREE ROWS from the VERY BACK and TOP of the Hydro on level 3!
If you try to book ANY event a warning comes up that Level 3 is accessible only by stairs (quite a few btw) and is not suitable for persons with vertigo or young children.
2 of those tickets are for children, one is 5 the other is 7!
Actually 3 of them are kids but I paid for the 15 y/o just to make sure it didn't screw up again even though I didn't have to pay for her.... and guess what?
Screwed again!

Told them that even though I have no idea yet where the other two tickets are I'm not accepting this as this cannot be further away on a vertical line and might be opposite side horizontal too, there's no way in an emergency situation myself or my friend coud get from those seats to my Mum if needed and would have to rely on Stadium staff.

They're apparently going to get back in touch once the other tickets are allocated. This one just might go that bit further if they don't sort something out....... (and I can't see the mighty Ticketmaster doing anything like that)

Jimbo : oÞ

"There`s that word again... is there a problem with the Earth`s gravitational pull in the future?"

Go back to General Forum threads, or All Forum threads