Page 1 of Futureent *WARNING* (but not really there fault)

I placed an order with futureent (when the new site came online) for DVDs out in December & January...

Went to do some shopping today, and paid by my solo card "sorry sir, its been declined" what? Can you try again "sorry sir still being declined, maybe you can pay with another card?" do you take Electron "no" oh! So had to leave the shop with no shopping and looking a right tit!

Went to Natwest, and told them it had been declined, "oh yes your £2.17p over drawn and its cost you £14, HOW!? "The last 2 transactions were by a company called "personal imports" <sly look>

NOW when I started this letter, I was all for slaging FE off, but after talking to "Lee" I realise it was NATWESTs fault! for giving an unautorized overdraft!

There have been reports on other sites about FE being "rude" and "unhelpful" but he wasn`t rude or unhelpful, and infact APPOLOGIZED for the inconvinence.

So BEWARNED, when you order from FE they (computer) take the money out of your account right away, nearly, where as last time it was all done by hand when the parcel was sent, (think he said that`s being put on the site soon)

Now to lay into Natwest!!

I think its more to do with the cards you are using.Solo and electron
are very problematic cards in terms of mail order.70% of solo/electrons
get declined.
npr

there was no problem with the card the "problem" was with Future ent taking money out for goods they DON`T have.

27th of November they took money out for a DVD that is out Jan 29th.

In other words you could put your order in now for a DVD out in June and they might take the money for it next week, ok if they do, you can cancell the order and it`s refunded, but as with me, if you budget your account and they take money out it can make you over drawn!

I`m now £14 out of pocket!! because of them doing this!!

this problem does NOT happen with play, they only take the money out when or after it`s sent.

So everybody who pre orderd from there new web site, check your bank statments and see if they took the money out now :)

Ok after a 20MIN argument with Natwest they have agreed to refund the charge "but not admitting fault".

So it payes to kick up a fuss :)

I got my Credit card bill today and noticed that over 3 days, this company took over £150 from my card!

All of the films are NOT out until next year, so why are they doing this? If I can order from Play and they take the money out when the film is sent why can`t these?

Spoke to a friend who works for the C.A.B and he says what there doing is ILLEGAL! As they`re taking money for goods they can not yet supply.

And if they were to go bust I wouldn`t get a penny back, as all transactions are UNDER £100! So while I`m paying now for films, who is making the interest on OUR money.

I`ve now cancelled my orders, and don`t think I`ll be using these again, anybody used Ringos? I know on a lot of stuff there expensive, but on some they`re only 1p more then play and these.